Terms of service

1. Agreeing to these terms

By using this site or the client portal, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorized to bind it. If you do not agree, do not use the site.

You must be at least 18 and using the site for business purposes. This is a business-to-business service.

2. What Mold Launch provides

Mold Launch is a consulting and software service that installs mold testing as a service line inside a pest control company: technician training and sampling protocol, route-software integration, sales scripts, pricing and subscription structure, a reactivation launch campaign, and owner coaching through launch.

We do not perform mold remediation, and we do not hold ourselves out as a remediation contractor. Where a test comes back positive and a homeowner asks to be connected, we manage the hand-off to a vetted, separately licensed restoration partner and earn a disclosed referral fee for doing so. Our client takes no cut of that fee, which is the point: the test stays impartial.

3. Figures on this site are models, not promises

Every number published here — the $650 average homeowner test, the +$300 lifetime-value figure, the roughly one-in-five positive rate, the $10,000 to $50,000 reactivation-campaign band — is a modeled figure tied to the mechanism that produces it. The calculator returns arithmetic on inputs you supply.

None of it is a guarantee, a projection of your results, or an earnings claim. What a business actually produces depends on its book, its market, its team, its pricing, and its own execution. Do not treat anything on this site as financial, legal, tax, or regulatory advice.

4. Licensing and compliance are yours

Several states license mold assessment specifically, and several separate assessors from remediators. We provide licensing guidance for your market as part of onboarding, but you remain responsible for holding the licenses, insurance, and permits your jurisdiction requires and for operating within them.

5. Accounts and the client portal

Portal access is granted to a client organization and to the individual users it designates. You are responsible for keeping credentials confidential and for activity under your account, and you agree to tell us promptly if you believe an account has been compromised.

We may suspend access for non-payment, for a security concern, or for use that violates these terms. Where the situation allows, we tell you first.

6. Acceptable use

• Do not submit false contact details, or someone else's details without their permission.
• Do not scrape, crawl, or bulk-download the site beyond ordinary browsing, and do not attempt to bypass rate limits or authentication.
• Do not probe, disrupt, or reverse engineer the site or the portal, or use them to distribute malware.
• Do not resell, sublicense, or republish our training material, scripts, or campaign assets outside your own company without written permission.
• Do not use the service to violate any law, or to make claims about mold or health that your evidence does not support.

7. Intellectual property

The site, the portal, and the training curriculum, scripts, templates, and campaign assets we deliver are ours or our licensors'. A client receives a non-exclusive, non-transferable license to use the delivered materials inside its own business for as long as the engagement terms allow. Nothing here transfers ownership.

Content you send us — your figures, your notes, your feedback — stays yours. You grant us permission to use it to deliver the service and, in aggregated or de-identified form, to improve it.

8. Fees and payment

Engagement fees, payment schedule, and any ongoing support terms are set in the signed engagement agreement, not on this page. Payments are processed by Stripe under its own terms; we do not store card numbers.

Unless the engagement agreement says otherwise, fees are non-refundable once the corresponding work has begun, and overdue amounts may pause delivery until they are settled.

9. Third-party services

The service touches tools we do not control, including your route-management software, payment processing, email and SMS delivery, and any restoration partner involved in a hand-off. We are not responsible for their availability, their acts, or their omissions. Their terms apply to their part of the work.

10. Disclaimers

The site and the portal are provided as they are and as they are available. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the site will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent the law allows, Mold Launch is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising out of your use of the site or the service.

Our total liability for any claim relating to the site or the service is limited to the amount you paid us in the twelve months before the claim arose, or one hundred dollars if you have paid us nothing. Some jurisdictions do not allow these limits, in which case they apply only as far as that jurisdiction permits.

12. Indemnity

You agree to defend and indemnify Mold Launch against claims arising from your use of the service in breach of these terms, from your operation of a mold testing service line, or from your violation of a law or a third party's rights.

13. Termination

You may stop using the site at any time. We may suspend or end access to the site or the portal if these terms are breached, or if we discontinue the service. Sections that by their nature should survive — intellectual property, disclaimers, limitation of liability, indemnity, and governing law — survive termination.

14. Governing law and disputes

These terms are governed by the laws of the state in which Mold Launch is organized, without regard to its conflict-of-laws rules. Before filing anything, contact us at the address below: most disputes are a misunderstanding that a conversation settles faster than a filing.

15. Changes to these terms

We may update these terms. The effective date at the top moves when we do, and continued use of the site after that date means the updated terms apply. Material changes affecting an active client engagement are communicated directly.

16. Contact us

Questions about these terms go to the email below and a person answers them. support@moldlaunch.com